Course Description

With today's increasing focus on corporate earnings and internal costs, support center managers are required to balance customer satisfaction with cash flow, profitability and other financial goals. To survive and excel in this ever changing and sometimes constrained environment, call center and help desk managers must know how finance and accounting practices work and how they can reflect and guide real and perceived performance.

What you'll learn in this course?

• Read and understand the company's profit and loss statement

• Read and understand the company's cash flow statement

• Communicate effectively with management, accounting and financial personnel